Customer Support

Service & Support for your Marking Systems

MECCO is passionate about providing unparalleled service to our partners for maximum up-time and system productivity.

To ensure you receive the best customer support, we provide a variety of service options to meet your needs.

 

What To Expect from The MECCO Experience

We're committed to providing service via the method that would help you the most, with a goal of minimizing any potential downtime. Should you experience any problems with your laser or pin marking system, we strive to minimize downtime by taking action within 24 hours. ​And remember, our technical experts are just a phone call away.

  • Preventive maintenance plans
  • Online and factory training programs
  • Field service training

Warranty

New systems come with a 2 year warranty as well as lifetime unlimited phone support, which includes remote diagnosis.


Remote & Virtual Support

  • Virtual Product Support online resource library
  • Remote diagnostics
  • Lifetime phone support to answer your questions

On-Site Service

  • Factory-trained representatives across North America
  • No shipping or uninstallation is necessary
  • MECCO service team brings technical expertise to your facility

Service Plans

MECCO offers service plans designed to extend the life and optimal functionality of your machine. These plans help ensure that your equipment will continue running correctly and greatly reduces the risk of an unexpected breakdown that can interrupt your production. 


MC2000 Preventive Maintenance Plan

This plan provides yearly system inspection and enables a proactive approach to maintaining your equipment. Save money through repair savings and extended equipment life. Reduce operational risk & malfunction-related downtime.

Features
• Locked-in labor rate
• Replacement of designated consumables
• 15% discount on additional parts needed on service
• Guaranteed 48-hour repair turnaround $150 value
• 12 point checklist inspection + equipment cleaning & testing
• 1 stylus pin re-sharpened per month $240 value
• Unlimited software updates on T2 Controller
• Unlimited technical phone support

Buying 5+ machines? Inquire about creating a custom plan that sets a flat service rate for budget forecasting.


Laser Preventive Maintenance Plan

Get the greatest value for your investment with MECCO’s preventive maintenance plan. Structured to ensure that your equipment is functioning at the highest possible degree of efficiency, this plan strives to minimize the possibility of equipment break downs that could adversely affect your productivity. Reduce operational risks and control your equipment replacement costs in order to save money through repair savings and extended equipment life.

Features:
• One year of coverage
• Unlimited technical phone support
• One (1) routine maintenance visit to your facility per contract year including a 28 point checklist, cleaning & adjusting/recalibration (as needed)
• Additional 28 points on laser safety enclosure (if applicable)
• Review of laser settings for job files to optimize marking time & quality
• Unlimited free software updates

 

Contact us to inquire about our service plans.

Spare Parts for Self Repair

  • Standard components are in stock for overnight shipping
  • Service kits are available for purchase so that you can keep common wear items on hand.
  • Online parts catalog of frequently used parts
For Complex Issues:
  • No-cost loaner components/systems while repair takes place

For commonly used parts, check out our parts catalog.

Training Programs

We offer training on-site, online or at our facility to train your staff on how to properly use and care for MECCO systems, and we ship Service Training Videos with every new unit.

Virtual Product Support

Have a question? Get it answered now with online videos and documentation.  Filter by product to find PDFs, software training videos, step-by-step troubleshooting videos, software downloads and engineering drawings.

 

Access VPS